Lexora CMS
Lexora CMS Refund Policy
Manage. Advocate. Succeed. Your Complete Legal Ecosystem. A flagship product by Nextofy Solutions.
Introduction
Thank you for choosing Lexora CMS, an AI-powered Legal Case Management Platform developed and operated by Nextofy Solutions.
This Refund Policy explains how subscription fees, trial accounts, payments, and refund requests are handled for Lexora CMS.
By subscribing to or using Lexora CMS, you agree to this Refund Policy.
Free Trial Policy
Lexora CMS offers a 7-Day Free Trial to allow lawyers, law firms, and legal organizations to evaluate the platform before purchasing a subscription.
During the trial period, users can access available features and determine whether the platform meets their requirements.
Because a free trial is provided, customers are encouraged to fully evaluate Lexora CMS before making a purchase.
Subscription Payments
Lexora CMS operates on a subscription-based model.
Subscription fees are charged in advance based on the selected billing cycle.
By purchasing a subscription, you authorize Lexora CMS to process the applicable payment.
Eligible Refund Requests
Refund requests may be considered under the following circumstances.
Duplicate Payments: If a customer is accidentally charged more than once for the same subscription period, Lexora CMS will review the transaction and issue an appropriate refund where applicable.
Billing Errors: If a technical or system-related billing error results in an incorrect charge, Lexora CMS may issue a full or partial refund after verification.
Unauthorized Transactions: If a payment was made without the account owner's authorization, the customer should contact Lexora CMS immediately for investigation.
Non-Refundable Payments
Except where required by applicable law, refunds will generally not be issued for:
Once a subscription period has started, fees are generally non-refundable.
Cancellation Policy
Customers may cancel their subscription at any time.
Cancellation prevents future recurring charges but does not automatically qualify the customer for a refund of the current subscription period.
Customers will continue to have access to Lexora CMS until the end of their active billing cycle unless otherwise stated.
Trial Expiry
At the end of the 7-Day Free Trial:
Data Retention After Cancellation
Upon cancellation or expiration of a subscription:
Lexora CMS reserves the right to remove inactive data after a reasonable retention period in accordance with applicable policies.
Enterprise Agreements
Enterprise customers operating under custom agreements, contracts, or negotiated pricing may be subject to separate refund and cancellation terms specified within their agreement.
Where such agreements exist, those terms will take precedence.
Chargebacks
Customers are encouraged to contact Lexora CMS before initiating a chargeback through their payment provider.
We are committed to resolving billing disputes fairly and efficiently.
Fraudulent, abusive, or unjustified chargebacks may result in:
Refund Processing Time
Approved refunds are typically processed within 5-15 business days.
Actual processing times may vary depending on payment provider, bank, card issuer, and payment method.
Changes to This Policy
Lexora CMS reserves the right to update or modify this Refund Policy at any time.
Any updates will be published on the official Lexora CMS website.
Contact Us
For billing questions, subscription inquiries, or refund requests, please contact Lexora CMS.
Email: billing@lexoracms.com
Support: support@lexoracms.com
Website: www.lexoracms.com
Lexora CMS. Manage. Advocate. Succeed. A product of Nextofy Solutions.